Yes. With every order, we will send you our dedicated leather care guide. If you would like to see this before ordering, please don't hesitate to contact us.

We also sell an in-house blended leather care oil which you can purchase to use on all of our products.

Silver coloured hardware should only require a wipe with a damp cloth and to be kept dry when not in use.

Brass hardware should be treated with a brass cleaner such as Brasso to keep it from building up layers of tarnish.

In general, no but care should be taken in certain conditions.

If the leather gets wet from activities such as swimming, certain colours can transfer onto very light dogs' fur. Please message us if you would like more information on the best colours to choose for water-loving, white dogs.

The most common occurrence is where brass is tarnished and rubs off onto the dog's fur. This can be washed off.

It is important not to submerge our leather in salt water as this dries it out very quickly and can cause cracking and dye seepage.

When measuring your dog for one of our products, please use a fabric measuring tape and refer to our product images to get an accurate measurement; please message us if you cannot find them.

We also have a dedicated Measuring page (located on the main menu) with pictures and step by step instructions to help you find the right collar size.

Some of our collars require a head circumference rather than a neck circumference, this is due to the design of those collars and is critical to their fit. Please message us if you have any further questions on how to measure your dog.

The majority of our reviews can be found on our Etsy store.

We also have reviews on Instagram, Google and on our Facebook.

Absolutely! We carry out custom and personalised work too. Please message us to discuss prices etc as these will vary depending on the work you are requesting.

We will create a one-off listing detailing the cost and design information for your personalised product.

We hand make to order and some items are quicker than others so delivery times may vary. We aim to dispatch every item within 5 working days of your order and we always use First Class services for Domestic (UK) orders.

You will receive an email to update you once the order has been dispatched.

Yes, we can ship to all countries worldwide unless they are under government sanctions.

We use Royal Mail International Standard to ship most orders.

Please contact us if you would like to discuss shipping via courier service.

Yes, please contact us and we can discuss faster postal services with you.

Yes we do. We handle returns and exchanges on our collars on a case by case basis due to the custom-built nature of our designs.

We are always happy to exchange or refund unused leads/leashes so long as the product has not been customised or personalised in any way.

Don't hesitate to contact us if you have any issues with your purchase, and we will do our best to resolve the issue.

Yes, many of our designs can be returned to us for adjustments. We can make lead handles larger or smaller too.

Of course, we always endeavour to get the fit just right for you first time around but in certain cases we understand that you might not realise you want the change until after you've received your item.

We sometimes charge postage and packaging or a small resizing fee to cover additional materials in these cases but we aim to assess it on a case by case basis.

All of our orders are dispatched in tissue gift wrapping inside a branded, padded envelope. This reduces our packaging waste keeping our packaging eco-friendly whilst allowing you to keep the item in our branded tissue packaging for gift giving.

There may be scope for us to amend gift packaging on request; please get in touch with us if this is something you would like.

No. We handmake all items and do not provide wholesale. Kegdog products are made and distributed by Kegdog - we do not liaise with third parties or drop shippers.